Reference

modal3000 Legal access for Indonesia

modal3000 sets out the Legal terms behind account access, wallet records and policy requests, with DANA, OVO, GoPay and QRIS named clearly at the cashier.

Account termsWallet recordsLocal-law accessPolicy contact

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Legal terms beside DANA and QRIS

modal3000 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal notice explains the rules that apply when you create, use or close an account on modal3000. We describe account eligibility, identity checks, wallet records, policy updates and the steps for raising a request. DANA, OVO, GoPay and QRIS appear as context only: the payment

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rail selected in your account can create a transaction reference that helps us trace a cashier question. Bank transfer and virtual account records may require matching account details before we can discuss them. Access depends on local law, and we may restrict a request when the
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required legal condition is not met. Please read the notice before opening an account, then keep a copy of any policy version shown during your account flow. If wording changes, we will present the updated terms through the relevant account or policy path.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

24/7 Support for Legal account questions

A clear contact path matters when a Legal question concerns your account name, wallet status or a policy version.

Account access For a Legal question about opening or reaching your account, include your registered phone details and the exact message shown on screen. We use those details to locate the correct policy path.

Wallet records If a DANA, OVO, GoPay or QRIS record needs clarification, attach the transaction reference visible in your cashier history. We can then separate a policy question from a payment-status question.

Policy request For wording changes, access questions or a copy of a policy version, contact us through the account help route. State the section name and your requested action so we can respond precisely.

DATA PRACTICE

How we handle Legal and account data

Legal handling starts with separating the details needed for account access from the records needed to trace a wallet event.

Data handling

We connect a Legal request to the account details you provide, such as a phone verification record or transaction reference. This helps us avoid discussing private account data with an unverified contact.

Cookie choices

Cookies can support the policy page and account session, but your available choices are shown in the cookie control. Changing a choice may affect how the Legal page remembers your preference.

Account security

Before we discuss account data, we may ask you to complete the phone verification step linked to your account. Do not send a wallet PIN or password in a Legal request.

Record retention

We retain policy requests, verification details and payment references only as needed for the stated account, security or legal purpose. The applicable period can depend on local law and the request type.

Who to contact

Our account help route is the starting point for questions about Legal wording, personal data, cookies or access. Include the policy section and account reference so the right team can assess it.

Change requests

To request a correction, deletion or copy of account data, describe the change and complete the verification step we send. We assess each request under the terms and local law that apply.

Answers about modal3000 Legal terms

These Legal answers focus on the questions you may have before opening an account or asking us to change account data. We cover access, payment references, cookies, policy updates and contact steps without replacing the full terms shown on the Legal page. Where a request affects eligibility, access depends on local law and the conditions displayed in your account flow.

Our Legal page covers account access, eligibility, data handling, cookies, wallet records, policy updates and contact requests. Read the current terms before opening an account, because access depends on local law.

Yes. Open the account footer or policy link from your mobile browser and complete phone verification if requested. The same Legal wording applies across your phone and desktop account paths.

DANA and QRIS references help us identify a cashier event when you ask a policy or account question. Send the reference shown in your history, but never include your wallet PIN.

OVO and GoPay transaction details may be used to trace the account event connected to your request. We ask for only the reference needed to assess the matter under the applicable terms.

Use the account help route, name the data you want corrected or removed, and complete the verification step we provide. We assess the request under our terms and where local law permits.

We keep policy requests, verification details and payment references for the period needed for account, security or legal purposes. The period can vary with the request and local law.

We show the revised wording through the relevant policy or account path and identify the updated section where practical. Check the Legal page before using your account after a material change.

modal3000 Legal access for Indonesia

24/7 Support for Legal account questions

How we handle Legal and account data

Data handling

Cookie choices

Account security

Record retention

Who to contact

Change requests

Answers about modal3000 Legal terms

01 What does modal3000 Legal cover?

02 Can I access modal3000 Legal from my phone?

03 How does Legal apply to DANA or QRIS records?

04 What does Legal say about OVO and GoPay data?

05 How do I request a change to my account data?

06 How long are Legal and payment records kept?

07 What happens when modal3000 Legal terms change?

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